Welcome to the team John, how do your previous work experiences set you up for what you’re doing at Opsani?

Our documentation, at its core, is a way to teach the specifics of how Opsani is used effectively. I’ve spent decades teaching students of all ages about technology and science. This experience, along with building online courses for several years, has helped me understand the importance of writing in a way that is simple and clear even when presenting complicated concepts. 

Can you give a quick breakdown of your work at Opsani?

I am currently helping develop technical and marketing content to support Opsani’s customers and employees.  This includes building out Opsani’s core documentation systems, creating tutorials about how to deploy and tune an Opsani-enabled system, and writing blog posts on topics relevant to optimizing cloud infrastructure and applications.

What’s the challenging part about educating non-technical people on Opsani’s cloud optimization service?

The biggest education challenge is not necessarily Opsani itself, but rather the systems that it integrates with. Even though the specifics of how the AI that powers Opsani actually works are complicated, what it does for the end-user and how to implement it really is not. The challenge comes with common technology terms that have become muddled: “cloud”, “microservices”, or “containers.” I find it important to make sure that there is a clear, shared understanding of what those sorts of terms mean before moving on to discussing how Opsani provides cloud optimization.

Tell us about your main project! What is it and how do you expect it to improve the overall Opsani product?

My primary focus is building documentation for our customers and support engineers. Though documentation is often considered the least exciting part of building new technology, that is where you go to get started and later how to improve your competence. So, having it complete and clear is important at a fundamental level. As Opsani rolls out self-service as a way for customers to more rapidly enable continuous optimization, documentation becomes even more important to make the experience of using Opsani simple and easy. 

What do you find most exciting about Opsani as a product and a company?

Working with Opsani gives me the feeling that I am involved in something that will change how we think about operating cloud systems. In a field where “automate all the things” has been a goal for so long, the Opsani AI is a product that makes the application and infrastructure optimization goal look possible, with ease. Opsani is developing a product that is approaching something like Site Reliability Engineering (SRE) in a bottle.  Much of the “toil” or manual and repetitive work associated with optimizing a cloud environment is just gone with Opsani.