Hey Lorenzo! First things first. How does a Performance Solution Engineer differ from other types of engineer?

A Performance Solution Engineer is like a sherpa who guides a customer up what looks like a steep technical journey. They take highly technical products and help customers get the most benefit for the least amount of implementation pain. We help users take a highly technical product, like Opsani’s cloud optimization service, and make it do something useful for a customer. Ultimately, solution engineers are the ones who use engineering magic to solve a real-world problem for customers. We are where theory and practice meet.

Tell us a bit about your background and experience, and how they help you  perform your role as a Performance Solution Engineer at Opsani?

I have worn a lot of hats throughout my career. I taught human-computer interaction,  human-centered design, design thinking, and iPhone programming to university students. I’ve been on the founding team of seven startups, and I’ve done everything from sales and marketing at these organizations to core engineering. I do whatever needs to be done to push the organization forward and get our cloud optimization service out there, where it belongs.

What’s the challenging part about educating non-technical people on Opsani’s cloud optimization service

The single most effective strategy in any educational setting is spending enough time understanding the background of the person with whom you are speaking. You cannot take for granted that they possess any knowledge on cloud optimization, or any other technical matter. At the same time, you do not want to appear to be condescending or to hold back when your audience is moderately technical or highly technical. Striking that balance is difficult.

Say you were talking to a non-technical person right now: How would you convince him or her that they need Opsani for their business?

If you are an accountant, or a CFO, you understand that quality bookkeeping software like QuickBooks is vital for your business. But you wouldn’t try to write QuickBooks on your own from scratch. You know that you would be crazy to try and run a business without some sort of proven accounting software. Likewise, you’d be crazy to try and run any sort of meaningful cloud computing setup without a cloud optimization service like Opsani.

Let’s shift to potential and existing clients who are technically savvy or inclined. What’s the hardest part about discussing cloud optimization with them? Where are the moments of skepticism you need to overcome?

In many organizations, there can be a disconnect between what marketing is selling and what people are actually buying. This can generate tension inside of a company. Sometimes, that tension drives people forward. There are plenty of “sales driven” organizations who sell something and then ask engineering to build it, and they can survive.  More often than not this tension is a destructive force that prevents a company from thriving. With Opsani, there is a simple beauty to what we are doing. That makes it possible for us to communicate the business benefits of our cloud optimization service in such a way that this isn’t an issue. That alignment inside of the company shows.

What’s the most rewarding thing about working with customers on a regular basis?

For me this has two answers. The first is that your network expands exponentially. When you do good work on behalf of a company that is selling a product that delivers, there’s a halo effect. People like the product and they are happy you were involved in their journey.The second is that you get to touch all sorts the new technologies. Surprisingly, you also get to touch a lot of other technologies that you might have overlooked.

You also play a part in Opsani’s technology development. Which field do you specialize in? In which part where you pick up the wrench and tighten the bolts, so to speak?

I’m interested in scalability and reproducibility, which means that everything I build is with an eye toward a mass market approach. Every component I touch is built with the intent of tens of millions or hundreds of millions of developers using it. There are brilliant folks pushing the frontier forward with machine learning. I take what they do and make it easy for customers to benefit from immediately.

From your perspective, what makes Opsani’s optimization technology the best there is from competitors that might offer similar tech?

There is not yet a lot of competition out there when it comes to cloud optimization services. The competition that does exist doesn’t appear to be science-driven. I really don’t see a lot of movement from our competitors in using modern research.

2020 is proving to be an economically challenging year. How does Opsani’s optimization technology help businesses navigate through and come out of this current crisis?

No technology is going to serve as a magic wand to suddenly make a less viable business suddenly soluble. But Opsani’s cloud optimization service helps you turn your cloud computing resources into the equivalent of a fuel-efficient sports car.  Your cloud computing bills are lower, and your work gets done more efficiently. Opsani’s cloud optimization service makes you look awesome!

What are things you work on when you’re not doing Opsani-related stuff?

I am a venture partner at Ignite Innovators, a biotech venture fund based in Seoul, South Korea. I am always keeping my eye out for new biotechnology companies, particularly in the areas of biostatistics, algorithm design, and precision medicine. Biomedical informatics is a very fascinating field. I maximize my productivity with a few simple methods. I clearly articulate hourly, daily, weekly, monthly, and yearly goals, I rank them in order of priority. I focus on the final product. And, of course, I aggressively delegate everything low-priority to an assistant.

Interested in starting your career at Opsani? Visit our careers page to see all our current opportunities.